Last Updated: December 27, 2024

1. Overview

At mokonut.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return and refund process, subject to the terms outlined below.

2. Returns

2.1. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as perishable goods, custom products, or personal care items, may not be eligible for returns.

2.2. Return Window
You have 7 days from the date of delivery to initiate a return. If 7 days have passed since your purchase, we cannot offer a refund or exchange.

2.3. Return Process
To initiate a return, please contact us at mokonutdryfrui@gmail.com with your order number and reason for return. We will provide you with return instructions and a return shipping address.

2.4. Return Shipping Costs
The customer is responsible for paying the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent, defective product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3. Refunds

3.1. Refund Eligibility
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

3.2. Partial Refunds
In some cases, only partial refunds are granted, such as for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

3.3. Late or Missing Refunds
If you haven’t received a refund within the expected time frame, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at mokonutdryfruit@gmail.com

Thank you for shopping with Mokonut Dryfruit Private Limited!